As an Airline we care for our customers' safe flight. Kindly please read the following rules for your safety and better flight experience.
Unaccompanied Minor (UMNR) Service Information
The amount of free baggage depends on the class of service, route and is stated on your ticket.
According to the flight safety requirements, we do not recommend to pack in check in baggage (including cabin luggage) money, jewelry, computers, documents, passports etc.
Everything, mentioned above should be carried in cabin luggage.
Passenger’s check in baggage, which is carried under the responsibility of the Airline, is being labeled and transported in the baggage compartment of the aircraft.
The size of the registered baggage should not exceed 158 cm in sum of three dimensions.
We suggest placing a label with your name, address, and phone number on each piece of luggage.
We recommend that you keep your baggage tag until you get back your luggage upon arrival at the destination airport. Luggage tags are required in case of delayed or lost baggage.
SIZES OF CHECKED HAND LUGGAGE should not exceed 55*40*20cm & should be one piece.
Free baggage allowance is based on weight concept or piece concept depending on destination.
Baggage weight for ECONOMY CLASS:
ADULT: 1 PIECE 23 KG BAGGAGE & 7KG HAND LUGGAGE
CHILD: 1 PIECE 23 KG BAGGAGE & 7KG HAND LUGGAGE
INFANT: 1 PIECE 10 KG BAGGAGE
YEREVAN – MOSCOW - YEREVAN:
PIECE UPGRADE (23 KG UPGRADE TO 32KG) : 35 EUR
1 EXTRA PIECE (23 KG) : 40 EUR
1 EXTRA PIECE (32 KG) : 75 EUR
TRANSIT ROUTES
PIECE UPGRADE (23 KG UPGRADE TO 32KG) : 53 EUR
1 EXTRA PIECE (23 KG) : 60 EUR
1 EXTRA PIECE (32 KG) : 113 EUR
Yerevan to Tehran and back:
Excess baggage fees are as follows:
Passengers may carry, free of charge, following items:
• Umbrella;
• Walking stick;
• Bunch of flowers;
• Reading material;
• Handbag;
• Laptop, photo and video camera;
• Infant’s food;
• Cell phone;
• Crutches;
• Duty Free products (1 shopping bag).
What to do if your baggage has not arrived:
If your baggage has not arrived, please contact the baggage tracing service personnel before exiting the arrivals area and fill out the special form.
If you have questions about baggage tracing or you want to make changes (corrections) to the submitted form, please call the number shown on the baggage non-arrival report (PIR).
Please note:
Please hold onto your flight documents, especially the boarding pass and the baggage tag.
Please note that baggage handling for Armenia Airways flights
Zvartnots Airport: l&f@aia-zvartnots.aero
Vnukovo Airport: lostandfound@vnukovo.ru
Tracing time in the event of baggage non-arrival.
In the event of non-arrival, baggage will be traced for 45 days from the date of receipt of the passenger’s statement. If it is not found within 45 days, the passenger may submit a written claim to the carrier. Payment of financial compensation and the amount thereof is subject to the provisions of “Armenia Airways” the and international conventions.
NOTE: In case you will not fill contact the baggage tracing service personnel before exiting the arrivals area and fill out the special form airline does not take responsibility for your checked in baggage.
In case of any inquiries and ticketing you can contact us by phone or visit our head-office.