Unaccompanied Children

Unaccompanied Minor (UMNR) Service Information

The Unaccompanied Minor (UMNR) service is available for children aged 5 to 14 who are traveling alone. If your child will be traveling without an adult, please contact our booking office to reserve a seat and arrange for the UMNR service.

During their journey, your child will be accompanied by our staff at both the departure and arrival airports.

Fare Information:
Children aged 5 to 12 years are eligible for child fares. Please note that there is an additional charge for the UMNR service:

For flights from Yerevan (EVN) to Tehran (IKA), a fee of 25,000 AMD will be collected at the airport.

For flights from Tehran (IKA) to Yerevan (EVN), a fee of 27,500,000 IRR will be collected at the airport.

Required Documents:
A ticket issued under a child fare for UMNR will need to be filled out at the airport by a representative of the airline. This form must be completed by the child's parents or legal guardian.
For children aged 14 to 18, a regular fare ticket is available for purchase. The UMNR service is optional for this age group. While the airline does not have specific requirements for these passengers, it is advisable to consult airport border control regarding the necessary "Power of Attorney for Minors."

Arrival Procedures:
Upon arrival at the destination airport, our staff will assist your child with all border formalities and the arrival process. They will ensure that your child is safely handed over to the designated person or the transferring airline staff.
When applying for the UMNR service, you must provide our staff with your child's passport information and citizenship. Please contact our airport representative at check-in to complete the declaration form, indicating the person who will collect your child at the destination airport. After check-in, our staff will accompany your child to the aircraft, where our cabin crew will care for your child throughout the flight.

Important Notes:

Please do not leave the airport until the aircraft has departed.

Upon arrival at the destination airport, our staff will assist your child with all border formalities and will release them only to the nominated person or transferring airline staff.

The designated person must present a valid identification document to our staff.

If the nominated person does not arrive to collect your child for any reason, we will, for safety reasons, return the child to the departure airport. In this case, you will be responsible for all additional costs, including tickets, meals, accommodations, etc.

We thank you for your cooperation and understanding in ensuring the safe travel of your child.

Free Carry-On Items

Passengers may carry, free of charge, following items:
• Umbrella;
• Walking stick;
• Bunch of flowers;
• Reading material;
• Handbag;
• Laptop, photo and video camera;
• Infant’s food;
• Cell phone;
• Crutches;
• Duty Free products (1 shopping bag).

Check baggage tracing status

What to do if your baggage has not arrived:
If your baggage has not arrived, please contact the baggage tracing service personnel before exiting the arrivals area and fill out the special form. If you have questions about baggage tracing or you want to make changes (corrections) to the submitted form, please call the number shown on the baggage non-arrival report (PIR). Please note:
Please hold onto your flight documents, especially the boarding pass and the baggage tag.
Please note that baggage handling for Armenia Airways flights
Zvartnots Airport: l&f@aia-zvartnots.aero
Vnukovo Airport: lostandfound@vnukovo.ru
Tracing time in the event of baggage non-arrival.
In the event of non-arrival, baggage will be traced for 45 days from the date of receipt of the passenger’s statement. If it is not found within 45 days, the passenger may submit a written claim to the carrier. Payment of financial compensation and the amount thereof is subject to the provisions of “Armenia Airways” the and international conventions.
NOTE: In case you will not fill contact the baggage tracing service personnel before exiting the arrivals area and fill out the special form airline does not take responsibility for your checked in baggage.